Privacy Policy

Last updated: July 2026

1. About Eurotech

Eurotech Design Systems Pvt. Ltd., also referred to as “Eurotech,” “we,” “our,” or “us,” is a commercial seating and furniture manufacturer based in India.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you:

• Visit or interact with our website;
• Request a catalogue, brochure, quotation, sample, or product specification;
• Enquire about or purchase our products;
• Engage us for delivery, installation, assembly, warranty, inspection, or repair services;
• Communicate with our sales, service, or project teams;
• Subscribe to our marketing communications; or
• Otherwise engage with Eurotech in a professional or commercial capacity.

This Policy applies to website visitors, procurement professionals, architects, interior designers, consultants, project managers, dealers, suppliers, corporate representatives, and individual customers.

Company-level information that does not identify an individual may not constitute personal data. However, information relating to an identifiable employee, director, representative, architect, procurement officer, or other individual will be treated as personal data.

2. Personal Data We Collect

Depending on how you interact with Eurotech, we may collect the following categories of information.

Identity and contact information

This may include:

• Name;
• Job title and department;
• Company or organisation name;
• Business email address;
• Telephone or mobile number;
• Billing, office, delivery, or installation address; and
• Other contact information provided by you.

Business and project information

This may include:

• Business type and industry;
• Corporate Identity Number, where applicable;
• GSTIN and related tax information;
• Project name, location, timelines, and requirements;
• Procurement requirements;
• Product selections and configuration details;
• Floor plans, layouts, measurements, and architectural specifications;
• Delivery and installation instructions; and
• Dealer, architect, contractor, or consultant details.

Transaction and financial information

This may include:

• Quotation and order details;
• Invoice and payment records;
• Transaction references;
• Bank or payment information required for B2B transactions;
• Credit terms and payment history; and
• Refund and account reconciliation details.

Where payments are processed by a bank, payment gateway, or other payment service provider, that provider may process payment credentials directly. Eurotech may not receive or store complete card or banking credentials in such cases.

Website and technical information

When you use our website, we may automatically collect:

• Internet Protocol address;
• Browser type and version;
• Device and operating-system information;
• Approximate location derived from an IP address;
• Date and time of access;
• Referring website or campaign source;
• Pages, products, links, and catalogues viewed;
• Searches made on the website;
• Time spent on pages;
• Downloads and website interactions;
• Cookie identifiers; and
• Website error, performance, and security logs.

Communications and marketing information

This may include:

• Enquiries submitted through forms, email, telephone, or messaging platforms;
• Product and communication preferences;
• Catalogue or newsletter subscriptions;
• Responses to campaigns and advertisements;
• Records of consent;
• Marketing opt-in or opt-out status; and
• Feedback, survey responses, and correspondence.

Delivery, warranty, and service information

This may include:

• Delivery and installation records;
• Product serial or identification details;
• Photographs or videos submitted in relation to a defect or claim;
• Warranty and repair history;
• Site inspection information;
• Technician reports; and
• Return, refund, or replacement requests.

We ask that you do not provide personal data that is not reasonably necessary for your enquiry, order, project, or service request.

3. How We Collect Personal Data

We may collect personal data:

• Directly from you;
• Through website forms, email, telephone, or messaging services;
• Through product, quotation, order, warranty, or service documents;
• From your employer or organisation;
• From an architect, contractor, designer, dealer, consultant, or procurement partner acting on your behalf;
• From payment providers, logistics partners, or service providers;
• Through cookies and similar technologies; and
• From publicly available professional or corporate sources, where permitted by law.

Where you provide personal data about another person, you should ensure that you are authorised to provide it and that the person has been appropriately informed.

4. How We Use Personal Data

We may use personal data for the following purposes:

Enquiries, quotations, and sales

• Responding to enquiries;
• Preparing quotations and proposals;
• Recommending suitable products;
• Providing samples, catalogues, brochures, and specification documents;
• Coordinating with architects, designers, contractors, and procurement teams; and
• Managing customer and commercial relationships.

Orders and project fulfilment

• Processing and confirming orders;
• Scheduling manufacturing, delivery, and assembly;
• Conducting site measurements;
• Reviewing layouts and technical requirements;
• Coordinating logistics and installation;
• Communicating project updates; and
• Completing contractual obligations.

Billing and financial administration

• Issuing quotations and invoices;
• Processing payments and refunds;
• Maintaining accounting and transaction records;
• Verifying GST and corporate details;
• Conducting proportionate B2B credit or fraud checks, where applicable; and
• Recovering outstanding payments.

Product support and warranties

• Registering and administering warranties;
• Investigating defects or complaints;
• Arranging inspections and repairs;
• Dispatching authorised technicians;
• Managing returns, replacements, and refunds; and
• Maintaining product service records.

Website operation and improvement

• Operating, securing, and maintaining our website;
• Understanding how visitors use the website;
• Measuring website and campaign performance;
• Improving website navigation, content, and product presentation;
• Diagnosing errors and preventing misuse; and
• Protecting our website, systems, users, and business against fraud or security threats.

Marketing

Subject to applicable law and any required consent, we may:

• Send information about products, collections, catalogues, events, or services;
• Personalise marketing communications;
• Measure responses to marketing campaigns;
• Create audience segments based on business interests or website activity; and
• Share relevant Eurotech offers.

We will provide a method to unsubscribe from optional marketing communications. Withdrawing from marketing will not affect essential communications concerning an existing quotation, order, delivery, invoice, warranty, or service request.

Legal and administrative purposes

We may use personal data to:

• Comply with applicable laws, tax, accounting, and regulatory requirements;
• Respond to valid governmental, judicial, or law-enforcement requests;
• Establish, exercise, or defend legal claims;
• Enforce contractual terms;
• Conduct audits and internal investigations; and
• Manage a corporate restructuring, merger, sale, or transfer of business assets.

5. Basis for Processing

We will process personal data only for a lawful purpose.

Depending on the circumstances, processing may be based on:

• Your consent;
• Information voluntarily provided by you for a requested purpose;
• Steps required to provide a quotation, product, delivery, installation, warranty, or service;
• Performance of a contract;
• Compliance with legal obligations;
• Prevention and investigation of fraud, misuse, or security incidents; or
• Another use permitted under applicable law.

Where consent is required, it should be freely given, specific, informed, unambiguous, and based on clear affirmative action.

You may withdraw consent through the method stated when consent was obtained or by contacting us. Withdrawal will not affect processing already carried out lawfully, and we may retain information where necessary to complete an existing transaction or comply with legal obligations.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These may include:

Essential cookies: Required for website security, navigation, forms, and core functionality.

Analytics cookies: Used to understand website visits, traffic sources, page performance, and user interactions.

Functionality cookies: Used to remember preferences and improve website functionality.

Marketing cookies: Used to measure campaigns, understand advertisement interactions, and provide more relevant advertising, where enabled.

Where required, non-essential cookies will be used only after appropriate consent has been obtained. Users should be provided with a means to manage or withdraw their cookie preferences.

Disabling certain cookies may affect some website functionality.

7. Who We Share Personal Data With

We do not sell or trade customer or corporate contact directories.

We may share personal data with carefully selected recipients where reasonably necessary, including:

Logistics and installation providers

Freight companies, delivery personnel, warehouse operators, assembly teams, and authorised technicians who require information to complete delivery, installation, inspection, or repair.

Payment and financial service providers

Banks, payment gateways, accounting providers, credit-check providers, and financial institutions involved in processing transactions, credit terms, or refunds.

Technology and professional service providers

Website hosting providers, cloud storage providers, CRM systems, email platforms, analytics providers, cybersecurity providers, accountants, auditors, insurers, consultants, and legal advisers.

Group entities and commercial partners

Eurotech affiliates, authorised dealers, project partners, contractors, architects, or suppliers where sharing is required to fulfil an enquiry, order, or project.

Government and legal authorities

Courts, law-enforcement bodies, tax authorities, regulators, or government agencies where disclosure is required or authorised by law or valid legal process.

Business transfers

Potential purchasers, advisers, or relevant parties where Eurotech is involved in a merger, restructuring, financing, acquisition, or transfer of business assets, subject to appropriate confidentiality protections.

Service providers receiving personal data should only process it for agreed purposes and should maintain appropriate confidentiality and security measures.

8. International Processing and Transfers

Some technology, cloud, communications, analytics, or professional service providers may process information outside India.

Where personal data is transferred or accessed internationally, Eurotech will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate contractual, technical, or organisational protections are in place.

We will comply with any restrictions imposed by the Government of India concerning the transfer of personal data to particular countries, territories, entities, or agencies.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction; and
• Other personal-data breaches.

Measures may include, where appropriate:

• Access restrictions;
• Password and authentication controls;
• Encryption or masking;
• Secure backups;
• System and access logs;
• Monitoring and security reviews;
• Employee confidentiality requirements;
• Vendor security obligations; and
• Incident-response procedures.

Access to personal data is limited to employees, agents, technicians, and service providers who require it for legitimate business purposes.

No website, network, or storage system can be guaranteed to be completely secure. Where a personal-data breach occurs, we will investigate it and notify affected individuals and relevant authorities where required by applicable law.

10. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected;
• Manage an active customer, supplier, or corporate account;
• Complete a project, delivery, warranty, or service request;
• Maintain tax, accounting, invoice, and statutory records;
• Resolve disputes;
• Enforce contractual rights; and
• Comply with applicable law.

Different categories of information may be retained for different periods.

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, unless continued retention is legally required.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Obtain information about the personal data we process about you;
• Request a summary of the processing carried out;
• Request correction of inaccurate or misleading personal data;
• Request completion of incomplete information;
• Request updating of outdated information;
• Request erasure of personal data that is no longer required;
• Withdraw consent where processing is based on consent;
• Opt out of optional marketing communications;
• Raise a grievance concerning the handling of personal data; and
• Nominate another person to exercise applicable rights in circumstances permitted by law.

Some information may need to be retained despite an erasure request where retention is required for legal compliance, accounting, completion of an existing order, defence of claims, or another lawful purpose.

We may request information reasonably necessary to verify your identity and prevent unauthorised access or deletion.

12. Marketing Preferences

You may unsubscribe from promotional emails by:

• Using the unsubscribe mechanism contained in the communication; or
• Contacting us using the details below.

We may continue to send non-promotional communications relating to:

• Active quotations or orders;
• Delivery or installation;
• Payments and invoices;
• Warranty or service requests;
• Changes to contractual terms; or
• Important legal or security notices.

13. Children’s Privacy

Eurotech’s website and products are intended for businesses and adults and are not directed at children.

We do not knowingly seek to collect personal data from individuals under 18 through the website. Where we become aware that a child’s personal data has been collected without an appropriate lawful basis or verifiable parental consent where required, we will take reasonable steps to delete it.

The earlier Policy 2 references both ages 13 and 16. Those thresholds should not be retained in the new Indian policy because the DPDP Act generally defines a child as an individual under 18.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms, payment services, or social-media pages.

Eurotech is not responsible for the privacy, security, availability, or content practices of third-party services. Users should review the relevant third party’s privacy policy before providing information.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

• Changes in law;
• Changes to our services or business processes;
• New website functionality;
• Changes to service providers; or
• Improvements to our privacy and security practices.

The updated version will be published on our website with a revised “Last updated” date.

Material changes may also be communicated through an appropriate additional notice.

16. Contact and Grievance Redressal

For questions, privacy requests, complaints, or concerns about how we handle personal data, please contact:

Privacy and Grievance Officer
Eurotech Chairs Showroom, 109/110 Lodha Supremus, Wadala Truck Terminal, Mumbai 400037

Email: showroom@eurotechin.com

We will acknowledge and respond to privacy grievances within the period required under applicable law and our published grievance-redressal process.